One man, a smuggler who fled North Korea, wanted Sullivan to understand that."'You gotta remember, we're normal,' " he told Sullivan. "'We're normal people, we're like you. We're like everybody else. Our hearts break, we have fights at the office, we fight with our wives; we're just like anybody else.' "
"Your enemy is never a villain in his own eyes. Keep this in mind, it may offer a way to make him your friend. If not, you can kill him without hate - - and quickly."
- Robert A. Heinlein from The Notebooks of Lazarus Long: Time Enough for Love